Job Description: ServiceNow Administrator/Developer position is housed in the client. This role provides support for the states use of its ITSM... by agency process and FedRAMP compliance Handle all enhancement requests and develop on ITSM application used on the platform...
, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and Customer Service... and implementing ServiceNow solutions. Deep understanding of ServiceNow modules, including ITSM, ITOM, ITBM, and CSM...
Desk contacts, using the Service Now ITSM suite. Triage tickets to zone techs (Desktop technicians) in accordance.... Accurately report completed tickets into Service Now ITSM Suite. While performing the duties of this job, the employee...
support, chat support, and ITSM tool, among others. Monitor, document, and dispatch all incoming and existing tickets... from our ITSM tool Service Desk queue, to make sure all of them are properly processed within the assigned SLA. Monitor phone queue...
for, and development of, the ServiceNow IT Service Management (ITSM) system provided by the client dept as part of a team of ServiceNow...s use of its ITSM system (ServiceNow) and depts use of best practices supporting users needs while working with a team of ServiceNow...
will make you successful: Experience with Ivanti Service Manager (Neurons for ITSM) Experience in delivering projects... and implementing custom solutions Knowledge of ITSM, CMDB and ITIL business processes Strong technical troubleshooting skills...
Service Management (ITSM) processes, Operational Level Agreements, and underpinning contracts are appropriate and support the... within our ITSM platform, working with other teams members and developers Plan and conduct Service Reviews This position...
for the states use of its ITSM system (ServiceNow) and NCDITs use of best practices supporting users needs while working... and FedRAMP compliance Handle all enhancement requests and develop on ITSM application used on the platform Work with developers...
modules (e.g. ITSM, CSM, SecOps etc.) Expertise in web development (HTML, CSS, JavaScript) Proven ability to set up... API integrations with other systems Configuration of ServiceNow's ITSM service catalog Requirements gathering...
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