management. Utilizes an IT service management (ITSM) platform for trouble ticket, inventory, change and configuration management.... Documents procedures associated with maintaining the AD, UFX, UFEM and ITSM environments. Performs routine auditing...
), and Ariba Buyer. The ideal candidate will also possess additional experience in ITSM (IT Service Management... industry. Integrate ITSM processes into the overall solution architecture, ensuring efficient incident, problem, and change...
of system documentation capabilities. Understands and routinely complies with established Departmental and Epic ITSM/ITIL... understanding of Information Technology Service Management (ITSM) including change control, and issue and problem management...
changes Support ITSM activities, work on Incident Requests, Service Requests, Change Requests and Root Cause Analysis... with a globally distributed team and managing offshore teams is a must. Experience working on helpdesk support services in an ITSM...
, but are not limited to, the following: - Review and respond to IT Service Management (ITSM) system incident and request tickets... Service Desk. -Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests...
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